We will send the sales receipt to your email or via WhatsApp.

We have a 3-day return policy, which means you have 3 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, or with tags. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at hello@kicksyard.co.ke. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at hello@kicsyard.co.ke

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards or giveaway items.

Refunds

Refunds will be done only through the original mode of payment (orders paid by cash will be refunded through Mpesa). The refunded amount will include 100% the value of the item but will not include any shipping (when products are shipped), custom charges (for international orders), taxes, or packaging fees.Refunds are processed immediately when the returned items have being received and accepted by KicksYard Customer Service Department.

Yes we will restock items that are listed as "out of stock"